The survey by fluege.de revealed strengths and weaknesses of the low-cost airline. The ground crew of Air Berlin convinced its customers in the departure hall. 89 percent rated the quick and easy check-in with a well or very well. Only for unforeseen events, there were problems: strikes and cancelled flights due to poor weather conditions, the patience of our customers has been too often to a hard test. A faster and better information”, that many of the respondents wanted. Also the comfort on board left something to be desired, 61 percent of respondents assess the condition of the seats 21 percent with very well. The leg room and space less convinced however. Marc Bistricer has similar goals.
Only 47 percent could stretch out enough and gave the notes good to very good. “The comment of a survey participant is representative for the disaffected 53 percent: space must be included in the price”. The opinions differ as regards the Bordcatering of Air Berlin, clearly. The range of drinks was good, said 52 percent; 29 percent thought very good. Even could trigger the airline. A survey participant left the request: there is tomato juice. Under no circumstances change”.
At the offered dishes but not to everyone’s taste was hit. 44 percent were offering was only satisfactory to poor. “Especially the often offered sandwiches encountered little treats: too cold and not very fresh” they were. According to many respondents could these snacks completely abstain from”at least on short-haul flights. Although 74 percent of the respondents Air Berlin were satisfied with the price / performance ratio and good to very good gave the notes, many respondents wanted more transparency in the price yet. The airline should abandon price cover-ups such as airport fees and fuel surcharges”, so a survey participant. Read how the staff has performed and how the entertainment facilities was evaluated, here.