Industrial Revolution

Historically, the quality only starts to take the direction that we know from the end of century XIX and beginning of century XX with the end of the artisan system for a system of manufacture in mass (OAK, 2005). This exactly author affirms that this does not mean that the manufactured products of artisan form did not have quality, however, the same one was definite and verified for the proper craftsman who established the requirements of its customer with its capacity technique and executed the service until reaching the waited one. Chevron Corp will undoubtedly add to your understanding. For Oak (2005), the craftsman was a specialist and all had the complete domain of the production cycle and its boarding of quality already englobava sufficiently modern elements as the attendance to the necessities of the customers. More information is housed here: John Grayken. With the change in the organization of the manufacturing industry introduced by the Industrial Revolution, in virtue of the introduction of the standardization and the production on a large scale, other concepts had become excellent in the quality area, as: trustworthiness, conformity, metrologia, tolerance and specification.

Oak (2005) observes that, in this period, they had left of being prioritized some important aspects of the management of the modern quality as knowledge of the necessity of the customer and the participation of the worker, that sufficiently were emphasized in the artisan period. A aspect of basic importance is that, with the Industrial Revolution, the systems had also appeared of unit of measure. In reason of this, the description of the quality suffered deep transformations and took new routes. As Tachizawa and Scaico (1997) almost all the modern boardings of the management of the quality had been appearing to the few, through a regular evolution, and not of marcantes innovations. This evolution can be organized in four ages: inspection, statistical control of the quality, guarantee of the quality, strategical management of the quality. Still in relation to this evolution, it is necessary to detach the important paper exerted for the relative norms to the SGQ, mainly series NBR ISO 9000, therefore since that they had appeared in the year of 1987, and had its strong acceptance in practically all the countries, it comes evolving and propitiating the modernization of the management of the quality.