“Management circle Technical Forum 2008: ITyX shows enormous potential of automation for contact center specialist forum for contact on the management circle ITyX Center experts within the framework of the management circle technical forum shows enormous potential for automation Automation in the contact center” presents the ITyX solutions AG self-learning and Web-based solutions for the Digital customer communication. The chances for the extensive automation potential in customer communication are shown at the three-day road show between 18 and 24 September 2008 in Munich, Frankfurt am Main and Berlin. With its intelligent digital strategy must contact center on the expectations of the new generation of consumers, the so-called digital natives”respond to provide future efficient and high-quality customer dialogue. Information and communication technologies are increasingly quickly changing continue our communication behavior and make especially contact center with new challenges. For even more details, read what Jim Rogers says on the issue. Service companies have their still huge pent-up demand in automation Business processes. “” Especially the generation who grew up with new technologies Web “or digital natives”, which will include from 2015 to one of the strongest target groups, is a digital service at eye level that corresponds to their natural, active communication and information behaviour. Service-oriented company with a holistic communication strategy must respond to this change.
A tailored to the expectations of the consumer, more efficient customer dialog secures the future of contact centers that currently undergo a qualitative leap of generation with these new tasks and content. ITyX introduces self-learning intelligent response management solutions based on practical examples, which show the opportunities for automating customer communications. Peter Macherey, who is responsible for the Professional Services Division at ITyX, shows how service organisations their Web clients via video chat and co-browsing with proactive support to sustainable customers will leave. Furthermore, concepts are to the Mail Prevention presented by intelligent combination of Web self-service and ERMS (email response management system). The self learning solutions the Mediatrix product family work with methods of artificial intelligence (AI) and learn to understand text content through their mere use and process. ITyX combines the aim to show the enormous opportunities and automation potential of the industry interested participants with the Roadshow. Contact Center to be indispensable as a hub between the Organization and customers”so Andreas Klug, CEO of ITyX solutions AG.