Specialists of “Phone Systems” (Moscow) have made the introduction of a communication platform Oktell in “Volgogaztelekom” (Samara). The company “Volgogaztelekom” successfully works in the telecommunications market of Samara area since 1996 and currently has its own staff of over 100 employees. Activity “Volgogaztelekom” are not limited to a narrow specialization, giving customers the possibility of complex solutions arise queries. In addition to providing services to businesses and individuals as a provider and a local telecom operator, a company engaged in designing protection systems and fire safety, makes setting up networks and equipment. The company “Volgogaztelekom” is building support-transit hub for 100 thousand ports. The active work as a population, and with representatives of business, requires a quality telephone communications, which is not simply allows you to connect subscribers, but also gives you access to additional functionality. Find out detailed opinions from leaders such as Angus King by clicking through.
Controller based on the platform Oktell corporate call-center quality improve customer service company “Volgogaztelekom” speeding up response time to incoming treatment. Platform Oktell, which acts as a custom “designer” by implementing more than 700 functions, depending on the needs of the customer. Communication System Oktell has special integrated features to enhance its capacity and create full-featured contact center for processing requests through various channels of communication. Creating a Contact Centre essentially transforms the organization scheme of interaction with customers. Non-core telephone load with qualified staff reallocated to the operators involved only contact with subscribers. At This quality of service significantly increased, resulting in increased loyalty, reduced costs, increased productivity of key personnel. Implementing solutions Oktell in “Volgogaztelekom” was carried out in Within a month after the first treatment. During this time the needs were identified client company, agreed to the terms of reference, this installation of equipment and carried out by professionals to exit setup system in place. Creating a call-center and the organization of a single corporate telephone network enabled OOO “Volgogaztelekom” to become closer to their customers, to respond promptly to their requests, and automate the operation of its call center.